Refund policy

SHIPPING & TERMS AND CONDITIONS

SHIPPING

New Zealand Standard - $4.00

New Zealand Rural - $6.00

Orders are sent Monday to Friday. Most orders arrive within 1-2 working days, however please allow up to 4 working days for your order to arrive after receiving the shipping notification email.

Australian Standard - $8.50

Worldwide Standard - $18.99

 

TERMS AND CONDITIONS

All orders placed on our website, are subject to acceptance at our discretion. If we do not accept the order we will let you know why and refund the cancelled order promptly. 

We use Shopify and PayPal as our online payment system and rely on them to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us. 

All prices are in NZD and include GST unless otherwise stated. 

All accepted orders, will be shipped via Pass The Parcel within New Zealand only. Once shipped, you will receive an email containing your tracking number.
You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business.   If you wish to purchase goods for the purposes of trade or business, please contact us. 

 

Please choose your items carefully as due to health and safety reasons, hair accessories cannot be returned. However, if in the unlikely case your order arrives faulty, please email us within 2 days of receiving your order with an image of the fault and we will issue a refund or send a replacement if a replacement is available.